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Last time we discussed 3 ways you can impact accessibility without touching code. Today, we'll go over 4 ways to write in more accessible ways. All of these elements combined help make your website clearer. Every bit of clarity helps your customers decide on your product over others. Use plain languageFlowery and fun descriptors are great for a game. Using "Journal" to describe your customer's past purchases will make it harder for them to find information they might need to reorder. Basic functionality should be titled obvious names for both potential and previous customers. (There are always exceptions, so experiment before making permanent decisions.) Use descriptive link textClick here is common and confusing link text. A screen reader is going to read the URL without any context. You can see that in action on Accessibility: A "Click Here" Demo on YouTube. Instead of "Click here to view other articles," a better link text would be: "View other articles." Use emojis sparinglyScreen readers read out every single emoji name. Remember that social media trend a couple years back to insert the clapping emoji between every word? It sounded like gibberish when read aloud. You can see an example on Testing emojis with screen-reader on YouTube. Use emoji to punctuate. (But not like that.) Be brief (but descriptive)I've never been accused of being concise, so this is something I need to work on too, but it's important to be clear but brief. This isn't "when few word do trick" level. You want your work to be easy to read without muddying the waters with too much description. Answer anticipated questions while respecting your customer's time. I went to Boston the other week and found out there's a little house in Boston Harbor for the ducks: Hope your week goes well! |
Using 10 years of design experience to help handmade businesses build websites into business assets.
Internet customers have very little patience. If they don’t find what they’re looking for at first glance, they will leave. You can help yourself by putting yourself in your customer’s shoes. 1. Look at your analytics. Somewhere you should be able to see a list of the most popular sizes (mobile and desktop) people are using to look at your website. 2. Choose the most popular sizes and look at your site in that size. Note: You don’t really need precise sizes, but knowing most of your customers...
I went to Boston earlier this year and went on several tours. There was one in particular that stuck with me. The tour guide was endlessly knowledgeable, charming, and funny. His business was also new. I went to leave a review on his website and the link was broken. When I went to contact him, the contact form was also broken. Most people aren’t motivated enough to try again. Once they hit a single issue, most customers will leave. One easy way to prevent this is to test your own site. (It...
Barry the mascot for Serious Business company. Meet Barry. (All names have been changed for privacy reasons.) Barry was the mascot for Serious Business. Serious Business helped smaller companies run their business. Barry was everywhere. He announced sales in emails, appeared on every page of the site, and was in a decent chunk of the printed catalog. Employees even had Barry-sonas. A lot of time, energy, money, and love was spent on making Barry happen. There was a problem, though: Barry was...